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FAQFAQ’s What is Instant Money? Instant Money Bulk Issuing is a payment service that will allow employers (businesses or individuals) to pay their staff’s wages, allowances and incentives in a cost-effective and secure manner. These recipients could be employees or individual vendors, partners, or customers. Where can the recipient cash out the money? The funds can be cashed out immediately from any of Standard Bank’s ATM’s or AccessPoints or through any SPAR store nationally. The employer chooses a secret PIN code for each recipient which he/ she provides to them and the recipient receives a sms to confirm that money is available to be cashed out. Are the any limits are on the amounts that can be sent? Yes, per recipient there is a send limit of R5, 000 per day and R25, 000 per month. Does the recipient need a bank account to receive the money? No, a bank account is not required. When can the recipient cash out the money I have received? Our retail partners’ (Spar, Standard Bank AcccesPoints, One-Cell) business hours will apply. Vouchers can also be cashed out at SBSA ATM’s at any time. When will the transferred funds be available? The recipient will be immediately notified of the funds received via SMS and can request a cash out using the secret PIN code at a participating outlet. I have sent money to the incorrect cellphone number, can I rectify this? Yes, the PIN code is the most important number needed to cash-out the money. Call 0860 463339 (IMONEY). Request assistance from the operator to retrieve the transaction and re-send it to the correct cell number. Remember, you will require your ID and the proof of the original transaction in order for this to take place. Is the money stored on the recipient's cell phone? No. The cell phone is only an information transfer mechanism. Value is not stored on the phone or on the cell phone network's system. The funds are safely held at the bank in a Standard Bank account, until redeemed/paid-out. What happens if the recipient uses the incorrect PIN code for a Pay-Out? Please ensure provide the correct PIN code to the recipient. If the recipient enters the wrong code 3 times your funds will be suspended for a 24hr period. What are the benefits of Instant Money to the employer and recipient?
Contact us To get the Bulk Issuing service please call 0860 466639, email [email protected] or visit www.instantmoney.co.za Terms and Conditions Thank you for visiting our website. Before you go any further it is important that you read and understand the conditions under which you will use this website. Acceptance These conditions become effective when you access this website for the first time and constitute a binding agreement between us (The Standard Bank of South Africa Limited) and yourself, which will always prevail. The current version of these conditions will govern our respective rights and obligations each time you access this website. Nature of information on this website All information on this website is only intended to provide you with general information about us, our products, services and objectives. Whilst we have taken all reasonable steps to ensure the accuracy, completeness and correctness of the product information provided, we will not be liable for any damages and/or loss suffered from and/or reliance being placed on such product information. Nothing on this website should be treated as an offer but merely as an invitation to do business with us. All information is provided "as is" and should not be treated as professional or investment advice of any kind. You should consult your own professional advisors before relying on any information on this website. Your privacy and security Our commitment to your privacy and the security of your personal information is outlined in our privacy and security statement. Amendments to these conditions We may amend these conditions from time to time. By accessing this website you are bound to the version of the conditions published here at the time of any visit to this website. 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A link from our website to any other website does not mean that we have scrutinised or endorsed the owners or administrators of this websites or their business or security practices and operations. Permission for hyperlinks, deep linking, crawlers and metatags Nobody may establish a hyperlink, frame, metatag or similar reference, whether electronically or otherwise (collectively referred to as linking), to this website or any subsidiary pages before receiving our prior written approval, which may be withheld or granted subject to the conditions we specify from time to time. An application for linking must be submitted to [email protected]. Once received we will do our best to respond and enter into further discussions with you. If you don't get a written response from us within five business days, consider your request as having been rejected. 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NO WARRANTY, WHETHER EXPRESS OR IMPLIED, IS GIVEN THAT ANY FILES, DOWNLOADS OR APPLICATIONS AVAILABLE VIA THIS WEBSITE ARE FREE OF VIRUSES, TROJANS, BOMBS, TIME-LOCKS OR ANY OTHER DATA OR CODE WHICH HAS THE ABILITY TO CORRUPT OR AFFECT THE OPERATION OF YOUR COMPUTER, DATABASE, NETWORK OR OTHER INFORMATION SYSTEM. Transmission of information Information transmitted via an unsecured link over the Internet, including email, is susceptible to potential unlawful access, distortion or monitoring. The measures we have taken to limit these risks are outlined in our privacy and security statement. As we do not have the ability to prevent unlawful activities by unscrupulous persons, you accept that we cannot be held liable for any loss, harm or damage suffered by you as a result. To limit these risks, we may request independent verification of any information transmitted by you via this website or email from time to time. 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We, The Standard Bank of South Africa Limited ("the bank"), treat personal information obtained through the use of this website as private and confidential and are committed to providing you with secure access to our website. How we use the personal information we collect We need to collect personal or other information if we are to meet our obligations to you, to follow your instructions, to inform you of new services and to ensure that our business is geared towards your needs. Use of technology to monitor your use of our website We gather and analyse information on our visitors' routine use of this website. We use this information to monitor which areas of this website are most frequently viewed, to assist us to continue developing a value-added service. This information is pooled so individual personal information, behaviour or patterns cannot be identified. Cookies On some parts of our website we use so-called "cookie" technology. Cookie technology consists of small pieces of data or a small text file which is given to your browser by our webserver when you visit our website. This data is stored on your browser. The cookie is sent back to our webserver each time you visit our website. Cookies are not computer programs and do not run on a computer like programs do. They cannot gather information or function on their own. They cannot collect any personal information about you or your machine and cannot gather data or information about what you do on the Internet. Cookies merely enable us to provide a more valuable online experience to you. While you can set up your Internet browser to disable cookie technology, we do not recommend that you do this since some parts of this website may not function properly, or at all. Mail, email or SMS promotions Provided that you have agreed to this, we may use your personal or other information to send you information on new services or products that may be of interest to you and from time to time will mail, email or SMS information to you about us, our products and services, or our partners and their products or services. If you do not wish to continue receiving this information you may contact us and we will remove you from our mailing list. Third parties Whenever we commission other organisations to provide support services to us, we will bind them to our privacy policies as far as they may be required to have access to our customers' personal information to perform such services. Our website may contain links to or from other websites. While we try to link only to websites that share our high standards and respect for privacy, we are not responsible for the content or the security or privacy practices employed by other websites. We recommend that you always read the privacy and security statements on such websites. When we will disclose personal Information without consent We will not disclose personal information to anyone outside the bank without your permission unless: we are compelled to do so by law or in terms of a court order; it is in the public interest to do so; and/or it is necessary to protect our rights. Storing personal information Personal information we collect via this website is stored in a secure environment and is not available to any third party. Our security practices We are committed to providing a secure website. As such, all interactions with our transactional websites are protected through encryption that complies with international standards. Encryption is used to protect the transmission of your personal information when completing online application forms. Our Internet servers are protected by firewalls and intrusion detection systems. Access to information on these servers is restricted to authorized personnel only. We have also employed the services of independent security experts to test and advise us on the security of our systems. To ensure that you benefit from our security you should read the security tips we post on our website from time to time. Personal use of emails and notice regarding the monitoring of emails Our communication facilities and information exchanges are intended for business-related communications. However, we are mindful that our employees may make use of our facilities for personal use from time to time. "Personal use" includes usage of our facilities to send or receive personal emails within the bank or external to the bank. We do not accept liability for the contents of personal emails sent by our employees using our facilities. Please note that we may intercept, monitor and delete all communications created, stored, transmitted or received on or via our communication facilities in accordance with applicable laws. Right to amend this privacy and security statement We reserve the right to amend this privacy and security statement at any time. All amendments to this privacy and security statement will be posted on this website. Unless otherwise stated, the current version shall supersede and replace all previous versions of this privacy and security statement. If you have any questions about this privacy and security statement, please email us on [email protected]. Disclaimer disclaimer ALTHOUGH WE HAVE TAKEN CARE TO ENSURE THAT THE CONTENT ON THIS WEBSITE IS ACCURATE AND THAT YOU SUFFER NO LOSS OR DAMAGE AS A RESULT OF YOUR USE OF THIS WEBSITE, THIS WEBSITE IS PROVIDED "AS IS". USE OF THIS WEBSITE IS ENTIRELY AT YOUR OWN RISK. YOU ASSUME FULL RESPONSIBILITY FOR THE RISK OR LOSS RESULTING FROM YOUR USE OF THIS WEBSITE AND YOUR RELIANCE ON THE MATERIAL AND INFORMATION CONTAINED ON IT. WE AND OUR AFFILIATES, SHAREHOLDERS, AGENTS, CONSULTANTS OR EMPLOYEES ARE NOT LIABLE FOR ANY DAMAGES WHATSOEVER RELATING TO YOUR USE OF THIS WEBSITE OR THE INFORMATION CONTAINED ON THIS WEBSITE OR YOUR INABILITY TO USE THIS WEBSITE. THIS INCLUDES, WITHOUT LIMITATION, ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, WHETHER ARISING OUT OF CONTRACT, STATUTE, DELICT OR OTHERWISE AND REGARDLESS OF WHETHER WE WERE EXPRESSLY ADVISED OF THE POSSIBILITY OF SUCH LOSS OR DAMAGE. WITHOUT DEROGATING FROM THE GENERALITY OF THE ABOVE, WE WILL NOT BE LIABLE FOR: ANY INTERRUPTION, MALFUNCTION, DOWNTIME OR OTHER FAILURE OF THIS WEBSITE, OUR SYSTEM, DATABASES OR ANY OF ITS COMPONENTS, FOR WHATEVER REASON; ANY LOSS OR DAMAGE ARISING FROM YOUR ORDERS, INVESTMENT DECISIONS, PURCHASES OR DISPOSAL OF GOODS AND SERVICES, INCLUDING FINANCIAL INSTRUMENT(S) OR CURRENCY, FROM THIRD PARTIES, BASED ON THE INFORMATION PROVIDED ON THIS WEBSITE; ANY LOSS OR DAMAGE WITH REGARD TO CUSTOMER DATA OR OTHER DATA DIRECTLY OR INDIRECTLY CAUSED BY MALFUNCTION OF OUR SYSTEM, THIRD PARTY SYSTEMS, POWER FAILURES, UNLAWFUL ACCESS TO OR THEFT OF DATA, COMPUTER VIRUSES OR DESTRUCTIVE CODE ON OUR SYSTEM OR THIRD PARTY SYSTEMS; PROGRAMMING DEFECTS; NEGLIGENCE ON OUR PART OR CAUSED BY THE YEAR 2000 COMPUTER PROBLEM; ANY INTERRUPTION, MALFUNCTION, DOWNTIME OR OTHER FAILURE OF GOODS OR SERVICES PROVIDED BY THIRD PARTIES, INCLUDING, WITHOUT LIMITATION, THIRD PARTY SYSTEMS SUCH AS THE PUBLIC SWITCHED TELECOMMUNICATION SERVICE PROVIDERS (CURRENTLY TELKOM), INTERNET SERVICE PROVIDERS, ELECTRICITY SUPPLIERS (CURRENTLY ESKOM), LOCAL AUTHORITIES AND CERTIFICATION AUTHORITIES; ANY EVENT OVER WHICH WE HAVE NO DIRECT CONTROL. How disputes will be resolved Subject to the relevant service terms, all disputes arising as a result of your use of this website or on the interpretation of these conditions or on any matter which in terms of the conditions requires agreement by the parties, (other than where an interdict is sought or where urgent relief may be obtained from a court of competent jurisdiction), will be submitted to and decided by arbitration. That arbitration will be held with only the parties and their representatives present at the offices of the Arbitration Foundation of Southern Africa, Sandton, Gauteng, South Africa. The arbitration will be governed by the rules of the Arbitration Foundation in terms of South African law and will be heard by an arbitrator or arbitrators appointed by the foundation. Either party will be entitled to have the award made an order of court of competent jurisdiction. The parties will keep the evidence in the arbitration proceedings and any order made by any arbitrator confidential unless otherwise contemplated. The arbitrator will have the power to give default judgement if any party fails to make submissions on due date and/or fails to appear at the arbitration. Capacity to enter into agreements You hereby warrant to us that you have the required legal capacity to enter into and be bound by contractual terms. Minors must be assisted by their legal guardians when reading these conditions. If you are unsure whether you have the legal capacity to enter into agreements, contact someone able to provide you with this information before you continue using this website. Certificate A certificate signed by us will constitute prima facie proof of the operation or functionality of this website or any part thereof and the contents of any information displayed on this website on a given date. Our address for notices and service of legal process Our chosen address for any legal notice is: Director, Legal
Services The law governing our relationship The conditions will be governed and construed in accordance with the law of the Republic of South Africa without reference to any conflict of law provisions. General provisions The headings of the clauses in the conditions are provided for convenience and ease of reference only and will not be used to interpret, modify or amplify the terms of the conditions. Where any dates or times need to be calculated in terms of the conditions, the international standard time: GMT plus two hours shall be used. No failure or delay by us to exercise any of our rights will be construed as a waiver of any such right, whether this is done expressly or implied, nor will it affect the validity of any part these conditions or prejudice our right to take subsequent action against you. If any of these terms, conditions or provisions are held to be invalid, unlawful or unenforceable; the term, condition or provision will be deleted from the remaining terms, conditions and provisions which will continue to be valid to the full extent permitted by law. If you have any questions or do not understand anything in these conditions please send an email to [email protected] and we will respond to you as soon as possible.
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